Privacy Policy

Information We Collect

At Oaklux (oakstagelighting.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

We may collect the following categories of information:

Information You Provide to Us: When you submit an inquiry form, request a quote, contact us via email or messaging platforms (WhatsApp, WeChat, Line), or communicate with us in any way, we collect your name, email address, phone number, company name, job title, project requirements, and any other details you choose to share.

Information Collected Automatically: When you visit our website, we may automatically collect technical data including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date/time of your visit.

Information from Third Parties: We may receive information about you from third-party platforms you use to interact with us, such as WhatsApp, WeChat, or social media platforms.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotations for stage lighting products and services
• To communicate with you about your projects, orders, OEM/ODM collaborations, and account
• To process and fulfill orders, including manufacturing, quality control, shipping, and delivery
• To improve our website, products, and services based on your feedback and requirements
• To comply with legal obligations, export regulations, and protect our legal rights
• To send relevant marketing communications and product updates (only with your explicit consent)
• To analyze website usage patterns and optimize user experience

We do not use personal information for automated decision-making or profiling that produces legal effects.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual Necessity: Where processing is necessary to fulfill a contract with you (e.g., processing a quotation or order)
• Legal Obligation: Where we are required to comply with applicable laws and regulations
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, managing communications, and conducting our business (e.g., hosting providers, email services, analytics platforms). All providers are contractually obligated to handle your data securely.
• Legal Compliance: When required by applicable law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred subject to confidentiality terms
• Protection of Rights: When necessary to enforce our terms, protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption in transit (TLS) and at rest where applicable
• Access controls restricting data access to authorized personnel only
• Regular security assessments and monitoring
• Employee training on data protection and privacy

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Generally, we retain:

• Inquiry and quotation data: Up to 2 years from last contact
• Order and transaction data: Up to 7 years for tax and audit purposes
• Marketing communications data: Until you withdraw consent or opt out

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

GDPR (European Economic Area):

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time

CCPA (California Residents):

• Right to know what personal information is collected, used, and shared
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at info@oakstagelighting.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function; analytics cookies are optional and can be disabled.

International Data Transfers

Your information may be transferred to and processed in countries outside your own, including China where our servers and operations are based. Where required by applicable law, we implement Standard Contractual Clauses or equivalent safeguards to ensure adequate protection of your data.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications (e.g., WhatsApp, YouTube). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated by posting an updated version on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@oakstagelighting.com
WhatsApp: +86 123 4567 890
Address: Guangzhou, China
Website: oakstagelighting.com